AI Training Module Options
Module 1
Demystifying AI — A Practical Introduction for Business
This session offers a clear, engaging introduction to Artificial Intelligence (AI) and Machine Learning (ML) for anyone working in business. No technical background is needed. Through real-world examples and plain language, participants will gain a practical understanding of how these technologies work and why they matter in today’s business environment.
The session avoids technical jargon and abstract theory, instead focusing on how AI is quietly shaping everyday tools, processes, and decisions. It’s designed to spark curiosity and empower participants with knowledge they can apply.
Module 2
Building Internal AI Literacy — Hands-On Skills for Everyday AI Use
This session is designed to help participants move from understanding AI to using it confidently in their day-to-day work. We explore how to interact effectively with AI tools like Copilot and ChatGPT — focusing on prompt writing techniques, task-specific use cases, and smart integration into existing workflows.
The session avoids technical explanations, instead guiding participants through realistic scenarios that show how these tools can support thinking, productivity, and communication across a range of business tasks.
Module 3
Strategic Adoption — Where AI Belongs in Your Business
This strategy session helps participants identify where AI can make a meaningful difference across their business—from sales and marketing to design, support, and operations. It’s ideal for teams that want practical direction without technical complexity or vague hype.
Using real use cases, simple mapping tools, and collaborative exercises, participants will assess how AI aligns with current processes, pinpoint high-value opportunities, and build a clear starting plan. It’s all about helping teams turn potential into action.
Module 4
Designing Better Experiences with AI — For CX and UX
This hands-on session explores how AI can enhance both customer experience (CX) and user experience (UX). Participants will discover practical ways to improve service, personalise interactions, and strengthen trust across digital touchpoints.
The session balances service strategy with design thinking, making it ideal for cross-functional teams. Using relatable scenarios and collaborative exercises, teams will improve a customer interaction using AI and sketch trust-enhancing features in a layout or screen design. It’s a blend of journey mapping and interface thinking, built for action.